As Seen on TV
Login Help and Website FAQ
Here you will find helpful answers to common questions about using the HTH™ web site. If you do not find an answer to your question, please contact us.
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How do I sign in to water testing if I’ve forgotten my password?
Go to the forgot password page and enter the email address you entered during registration. You will be prompted to answer the challenge question you selected during your registration. You must correctly answer the question to verify your identity. You will then be asked to create a new password. Once you have changed your password you will be able to log into water testing with your username and new password. -
How do I sign in to water testing if I’ve forgotten my username?
For assistance in recovering your username please contact one of our HTH™ pool and spa care specialists by email. They will look up your information and send you a return email promptly with your registered username. Due to call volume our pool and spa care specialists are unfortunately not able to recover this information for you if you call or utilize online chat. -
No matter what I try I cannot sign in to the HTH™ website. What now?
Make sure that you are correctly entering your username and password when signing in. Please note that your username and password are case sensitive, meaning they must be typed exactly as they were when you created them. You must also have cookies enabled in your browser. Please check your browser's privacy setting and set it no higher than Medium High. If you are using an Internet security suite such as Symantec, BitDefender, Panda, Zone Alarm or a similar product they will sometimes not allow a user to sign in to a website until you tell the program it is okay to do so. Please consult your product's help feature for instructions. -
I'd like to speak with a live person. Where do I find a phone number?
HTH™ pool and spa care specialists are conveniently available to help you by phone, email or online chat. To speak directly with an HTH™ pool and spa care specialist call us toll-free at 1-866-HTH-POOL (1-866-484-7665).
HTH™ Pools Partners with Designing Spaces® on Lifetime TV!
We’re thrilled to announce an exciting ongoing partnership with Designing Spaces® on Lifetime TV! Catch the segment below to see how HTH™ takes center stage with expert tips on maintaining and closing your pool. In this episode, homeowners Meghan and Freddy learn the essential steps for properly closing their pool using HTH Pool Care products. From testing the water weekly to covering the pool for winter, this guide ensures your pool is protected and ready for the next season. Whether you're in a warm or cold climate, HTH has the products you need to make pool maintenance a breeze.
Designing Spaces® is an award-winning home improvement show that travels the country to remodel, redecorate, and redesign the spaces we call home. In this special episode, we’ll guide you through step-by-step techniques to make pool care easy and hassle-free. Whether you’re a seasoned pool owner or just starting out, this is a must-watch!
Be sure to check back often in 2025 for new episodes and air dates. In the meantime, visit DesigningSpaces.tv to learn more about the show and get inspired for your next home improvement project.
We can’t wait to share our pool care expertise with you on Designing Spaces®. Tune in and let us know your thoughts!
About Designing Spaces®
Designing Spaces® is an award-winning home improvement show that travels the country to remodel, redecorate, and redesign the spaces we call home.Watch HTH™ Pools Designing Spaces Videos
HTH Pools & Designing Spaces TV
Closing Your Pool with HTH™ Pool Care