Incorrect water test results

We'll here to help you get to the bottom of the problem and achieve accurate test results.

 
<strong>Incorrect</strong> water test results

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The problem

While unbalanced water, algae, heavy rains, heavy bather use and other problems can cause sudden changes to test results, the problem might also be the kit or strips, water sampling technique, or testing methods.

Recommended Solutions

- Check to see that the kit or strips are not out of date.

- Be sure to follow label directions on how to do the test. Failure to use the correct procedure may cause errors in results.

- Always let the water circulate at least 30 minutes to one hour prior to testing.

- Take the water sample away from the skimmer or a return. Use the "elbow-deep" guide for taking the sample.

Preventative maintenance

- Do not use old or expired test kits or strips.

- Keep test kits or strips out of the heat and direct sunlight.

- Establish a routine for testing; day of the week, time of day, etc.

- Be aware that heavy rains, heavy bather loads and other conditions can cause significant changes to water balance, sanitizer readings, etc.

As always, we’re here to help. If you have questions, contact our help line at 1-866-HTH-POOL or talk to our experts with our live chat!

Caution

Please read the following important reminders before adding pool chemicals to water:

• NEVER mix products together or dissolve before use.

• ONLY enter pool when FAC levels are below 4 ppm to prevent risk of bodily harm.